Paid version still locked

I purchased the Dino puzzles game for my daughters iPad and I had to reinstall it after it crashed. Now all puzzles are locked again - very dissapointed with this. Can you unlock it again or reimburse me the money for the game? It is not fair that I paid for a game we cannot use

Mihaela1975 about Dino Puzzle Kid Dinosaur Games, v1.2.6